Contact:

Marquita Sugrim

Tel: +1 246 467-7044

Marquita.sugrim@digicelgroup.com

DIGICEL DELIVERS EXCELLENT CUSTOMER SERVICE

Wednesday, January 11, 2012 - (Bridgetown, Barbados):  – Digicel is not only renowned for innovation, affordable handsets and the supersonic speed of its 4G network, but also for its excellence in customer service.

The leading telecommunications company understands the importance of premium customer service, and in striving to exceed its customer expectations invests in customer care training on an on-going basis for its team members.

The benefits of the training are significant with customers experiencing phenomenal service, and one such customer is Euclid Brancker who was having challenges with his handset. 

To ensure that his service was not interrupted, especially to his business, Sharron Thomas, Digicel’s Corporate Care Executive loaned him a handset while working feverishly to resolve his communications issue.

Brancker stated, “The customer care service I received from Sharron and Andrea Worrell was fabulous. They were exceptionally pleasant, helpful and left no stone unturned in resolving my phone issue, I’m happy to sing their praises because I felt like a VIP”.

Andrea Worrell, Head of Customer Care stated that every customer is important, and while their issues may vary, Digicel offers the same consistent valuable service to each of them.

“Digicel prides itself in offering great customer care experiences on a daily basis, and we appreciate the accolades from our customers, who like Euclid are simply blown away by our commitment to and delivery of service excellence”, she stated.

She added that some of the recent training included Business Solutions, Research in Motion’s (RIM) Blackberry Protect, Management Center, Blackberry OS 7 devices and Business Solutions.