BlackBerry FAQs

• Click on the password link on the side menu list and enter your new password.
  
  
  

• Your user ID is created when you first set up your BlackBerry Internet Service account. If you forget your user ID refer to the "Managing your new Digicel BlackBerry account" section where your details were recorded in the BlackBerry Service Information Booklet.

• Perform a power cycle on your device
  Performing a power cycle on your device will allow it to re-attach itself to the Digicel network, or that of the Digicel Roaming Partner.
  1. On your handheld, click the Turn Power Off icon.
  2. Once the device is off for a few minutes, click the power button on your device.
  3. The device will quickly search for and register on the Digicel Network.
     

• Check the Network settings.
  Checking the network settings on your handheld will verify that your handheld is properly configured to send and receive information on the wireless network.
  
  1. On your handheld, click the Options icon. The Options screen appears.
  2. Click Network The Network screen appears.
  3. Click Scan for Networks and verify the handheld is running on the Digicel network.

• Check the GPRS Network signal strength
  Checking the signal strength of your handheld will verify whether or not your handheld has a strong enough signal to send and receive wireless information. On the home screen of your device provided you haven’t changed you device theme, you will see your battery level (top left), signal strength level (top right) and the Digicel Network name (top centre). You will also see the letters GPRS. The presentation of these letters in the uppercase format is the indicator that you have access to the Digicel GPRS network & BlackBerry data network or that of a Digicel BlackBerry data roaming partner. When these letters appear in a lowercase format, this is an indication that BlackBerry GPRS access is not available. This means that you have no data connectivity and your BlackBerry device will not be able to send or receive mail.

• Send a test email message to your handheld.
  Send a test email message from your desktop email account (on your personal computer) to your handheld. If you receive the message in your handheld inbox this verifies your mail service is functioning correctly.

• Use mailbox management tips.
  You will be unable to send or receive messages when the digicel.blackberry.com mailbox reaches its storage limit.
  You can manage the size of your digicel.blackberry.com mailbox using the following methods:
  1. Reconciling Wireless Email
  2. Using Reconcile Now
  3. Purging Deleted Items

• Wireless Email Reconciliation
  Your BlackBerry device and your BIS account can be set up so that when a message is deleted on your device, it is also deleted in your BlackBerry Internet Service mailbox.
  Enable wireless email reconciliation on your device
  1. On the Home screen, click Messages.
  2. Press the trackball and select Options.
  3. Click Email Reconciliation.
  4. Set the Wireless Reconcile field to On.
  5. Press the trackball and select Save.


• Using Reconcile Now
  During wireless email reconciliation, the deleted messages on the device are automatically deleted in the BlackBerry Internet Service mailbox. Wireless email reconciliation is performed automatically at regular intervals, but you can also initiate it manually using the Reconcile Now option on the device.
  1. On the Home screen, click Messages.
  2. Press the trackball and select Reconcile Now.


• Synchronize Deleted Items
  When a message is deleted in your BlackBerry Internet Service mailbox, it is stored in the Deleted Items folder. The Deleted Items folder is included in the total size of your mailbox.
  
  To synchronize the Deleted Items folder with your handheld
  1. Go to your http://www.digicel.blackberry.com and log in to your account.
  2. Once logged in select the Edit option next to the mail account you want to synchronize as shown below.
     
     
     
     
  3. Click the "Synchronize deleted items between this mailbox and my devices" Checkbox and Press the Save button
     
     
     
     

• How do I find my device PIN & IMEI?
  You can locate your device PIN & IMEI by following these simple steps:
  1. On your handheld, click the Options icon. The Options screen appears.
  2. Click Status, the Status list appears.
  3. You will find contained in the list your signal strength, Battery status, File Free total, File Space total, PIN & IMEI.


• How do I delete mails prior to a particular date?
  
  1. On your handheld, click the Messages icon. The message screen appears.
  2. Highlight the date you want to keep, click the Trackwheel.
  3. Select Delete Prior in the message list. All messages prior to this date will be deleted.


• How do I open the phone Screen?
  
  • Press Phone button or Spacebar.


• How do I toggle to the top of the Message screen?
  
  • Press T


• How do I dial the last number?
  
  • Press Spacebar + Enter


• How do I access my voicemail?
  
  • Press and hold1


• How do I mute a call?
  
  • Press the Phone button
    

• How do I add a bookmark?
  
  • Press A


• How do I refresh a web page?
  
  • Press R


• How to stop a web page from loading?
  
  • Press Escape button


• How to open a browser caption?
  
  • Press O
    

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For further information call Digicel’s Corporate Customer Care at 434-3444, select Option 1.