Products & Services
Products and services
Becoming a Digicel customer
Phones and handsets
Rates and tariffs
Do you have questions for which you need answers, then email us BDS_CustomerCare_External@digicelgroup.com or email@example.com. You will receive a response within 48 hours.
Who is Digicel?
An Irish-based telecommunications company, Mossel was granted a license by the Barbadian Government, subsequent to liberalisation of the mobile telecom industry in Barbados, to build and operate a Mobile GSM Network. Mossel's branded trademark is Digicel. Click here to get more information on Digicel
Is Digicel a Barbadian owned or foreign-based Company?
Digicel is a registered Barbadian company, whose major shareholders are Irish. The company is required to file returns annually and must comply with the laws of Barbados.
How many offices does Digicel have?
Digicel currently has corporate offices in Jamaica, St. Lucia, St. Vincent and the Grenadines, Grenada, Aruba, Cayman, St. Kitts & Nevis, Anguilla, Curacao, Bermuda, Haiti, Dominica, Antigua and Trinidad & Tobago.
How many cell sites does Digicel have?
Digicel has over 40 sites providing islandwide coverage through all major towns and cities.
Why is Digicel building so many sites?
Digicel is committed to providing a Network that offers quality and clarity. To do this we have ensured that customers will be able to access our services wherever they are in Barbados.
Was it possible for Digicel to use existing sites to provide their mobile services?
Many of the structures around the island cannot support the equipment that has to be placed on a call tower. We have embarked on a co-location programme with many some of the other service providers on the island.
What is the percentage of islandwide coverage for Digicel?
Digicel has 95% coverage in all major towns and cities across Barbados. Click here to view coverage areas
Why is it difficult to get good coverage in elevators and in basements?
In many areas such as inside an elevator or the basement of a building it is difficult or impossible to use your phone. This is because the radio signal can't penetrate the steel and concrete to reach the handset. The signal strength bars on your phone will reflect the level of coverage you can expect to receive in these locations.
What do the initials GSM stand for?
Global System for Mobile Communications.
What is GSM?
GSM is an open technology that offers high quality and clarity in voice calls. GSM technology offers some of the widest ranges of services in the world today. It also offers the highest level of security against cloning of any digital standard. This means that calls are scrambled so that no one can eavesdrop on your conversations. GSM accounts for over 70% of the world's digital market and 64% of the world's wireless market.
What is Call Divert and how does it work?
Call divert is forwarding your mobile number to another number. When some one calls your number it will be forwarded to and ring on the number to which you have forwarded it. This service is chargeable.
What do you mean by Digicel Flex or Prepaid Customer?
A Digicel Flex customer pays for the usage of the network before they start to use it, i.e. once you have bought a Digicel Flex pack you will only need to buy and replenish Flex cards or Flex e Vouchers to remain on the network. You pay for calls as they are made, as the cost of the call is deducted from the available credit in the card.
What do you mean by Digicel Select or Contract customer?
A Digicel Select customer pays for the service after they have used it, i.e. calls made throughout the month are billed at the end of the month. Digicel Select customers will receive a monthly bill.
What are the dialing instructions between Digicel mobiles and landlines?
When calling from landlines to Digicel numbers, simply dial the seven digits of the Digicel number you would like to dial. When dialling from a Digicel Mobile to any landline within Barbados, dial all seven digits of the number you are trying to reach.
Can I choose a telephone number I want e.g. to spell my name etc.?
Our policy does not allow for the allocation of golden numbers.
If I am a Digicel Flex customer can I change my mobile number?
No, because all prepaid phones will be sold with a pre-assigned number Digicel Flex customers will not be able to change their number. However, the customer may buy a "Digicel Flex SIM only" pack that has an assigned number. Please note that credits on the old SIM are not transferable and should be used in entirety.
What kind of handset will I need to have if I am traveling outside Barbados?
You will need a triband phone which will allow for this service. Click here to get more information on Roaming
What is "International Roaming"?
International Roaming is the facility to make and receive calls outside of the local Digicel network in Barbados. GSM is widely available across the world and accounts for 70% of the worldwide Digital cellular technology. With a triband mobile phone you are able to make and receive calls on non-GSM networks
How does one "Roam"?
Roaming is extremely simple, once Digicel has a roaming agreement with a foreign operator in the country that you are visiting, then your Digicel SIM can be used to make and receive calls in the normal way on a foreign operator's network.When you arrive in the foreign country your phone automatically tunes in to the foreign operator's network. If there is more than one GSM network in the foreign country you may set up your phone to either automatically choose the network with the best signal or, you can choose a network manually via a menu option on your phoneWhen someone dials your local Digicel number the call will be routed to you on your mobile phone even though you are in a foreign country. They do not need to know where you are, or what international code to dial. How you roam depends on where you are visiting. If you are visiting Europe, for example, you can use your existing phone. If you are visiting the United States, a tri-band phone will be needed.
How do I get "Roaming" on my phone?
Contact customer care to have the feature activated.
How are "International Roaming" calls charged?
It depends on the direction of the call i.e. whether the call is incoming (i.e. someone is calling you) or out going (i.e. you are ringing someone) For incoming calls, when you are abroad both the calling party and yourself will share the cost of the call:The person calling you pays the same rate they always pay for calling a Digicel number. You, receiving the call, will pay for accepting a call on the overseas network. This rate will be set between Digicel and the overseas Operator whose network you are using and will appear on your next bill. Click here to get roaming charges For outgoing calls, when you are abroad, if you are calling home you will be billed at a different rate than when you are calling within that particular country.
What model phones will Digicel sell?
Digicel will be selling the major Brands of phones. These will include phones from:
Customers may purchase handsets from any one of our Dealers located islandwide. Click here to see list of Digicel Dealers nearest you
If I do not want to buy my phone from Digicel and decide to buy one from overseas, what type of phone should I buy and what bandwidth should the phone be able to work in?
The phone should be able to work within the 900mhz bandwidth and should be a digital GSM phone.
What are Digicel's rates?Please follow the link below
Will I be able to contact your Customer Care Dept. at any time?
Customer Care is available 24 hours everyday, including weekends and public holidays.
Where do I go to pay my bill?
You will be able to pay your bills at any of the branches Surepay, the Post Office, Bank of Nova Scotia (ATM), Barbados National Bank, First Caribbean International Bank (ATM)
For a full list of payment locations please click here
If I am a Digicel Flex Customer, do I get a bill at the end of the month?
No. Digicel Flex customers do not receive bills as they pay before they use the service.
Can I call Customer Care to get details about my account whether I am a Digicel Flex or Digicel Select customer?
Yes. Digicel Select and Digicel Flex customers can get information on their account once they are able to meet the necessary verification requirements. A Digicel Flex customer, who has not registered, will need to supply the PUK code to the Agent and he/she will be readily assisted.
Can I pay my bills at your corporate office or at a Dealer?
For your convenience, Digicel has secured services of Collection Agencies who will be able to offer you convenience and comfort in paying your bills by credit/debit card or cheque only.
Where are your Dealers located?
Digicel Dealers are located islandwide. Click here to view list
What information regarding my package should I get when I purchase it from your Dealer?
Information given will depend on the package you buy. If you buy a Digicel Select package, the Dealer will provide information regarding Telephone number, bill cycle, account number and Credit limit. If you buy a Digicel Flex prepaid package you will get the number and all other relevant information.
What does the "Id" recordings mean e.g. ID4 etc.?
If there is a problem with service in my area, whom do I report it to?
You should call Digicel's Customer Care on 434-3444.
Will I be informed whenever work is being carried out on your Network?
Yes customers will be informed via SMS or Voice messages.
What is a FLEX CARD and FLEXeCARD?
Both are used by Digicel Flex customers to refill their accounts. This will also give them added time on the network and are available in denominations of $10, $15 (available at Lotto terminal ONLY) $20 and $50.
How do I use a FLEX CARD?
After purchasing the flex card
You can also check your balance
System will send back a message to confirm balance and expiry date